6-Week Trial (Complete nappy kits only)

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We are so sure our nappies are easy to use, good quality and outstanding value that we offer a 'no-quibble 6-week money-back guarantee' on our complete nappy kits.

We do this to give you the peace of mind that if cloth nappies do not work for you and your baby's lifestyle, you have not wasted hard-earned money for your kit to sit in a box - or worse, go straight to land-fill. 

Our 'no-quibble 6-week money-back guarantee' means you can send the kit back to us, washed and dried with the other items you received in the kit (i.e., bucket or bags and the remainder of the liners etc.) and we will refund you the total amount you paid. You pay for return postage.

'How can they afford to do this, you ask? 

Well, we resell hardly-used kits via our 'pre-loved kits' tab, after we have rewashed them industrially. 

We work in good faith that the guarantee will not be abused, but we do have a few terms and conditions;

1. You must have proof of purchase from LittleLamb Nappies. 

2. You must launder the nappies before returning them.

3. All kit components must return together.

4. The 6-week trial is only available once per customer and only on their first kit purchase. Subsequent kit orders to the same customer or delivery address are not eligible for the 6-week trial. 

 

The process:
1. Write to us care@littlelamb.com and let us know you would like to return your nappy kit. If you can include why you are returning, we can continue learning and adapting our product. Kits returned without prior warning will be refused and returned to the sender.

2. We will confirm and accept the return.

3. Send the kit to the delivery address we provide. It is best to use the tracked post as LittleLamb are not liable for goods lost on their way back to us. 

4. Once we receive the items, we will check that the products are clean (please do this before sending them back), and we will refund the amount via the method you paid. Please note that it can sometimes take a month to appear on your statement if it was a credit card. 

Please also note that if the nappies look like they have been used for longer than six weeks or have been boiled to death in hot washes, bleached and abused, we will not refund the nappies but will return them to you you can resell them yourself.

Our no-quibble 6-week money-back guarantee is only redeemable on our 10, 20 and 40 nappy kits. 

All other products are eligible for return within four months of purchase if still in brand new condition (unwashed and unused). We do not accept pre-washed items for return, even if not used.