All LittleLamb products are guaranteed against manufacturing defects for 6 months from purchase, as long as care guidelines have been followed. In the rare instance of any fault, please email firstname.lastname@example.org with a photo of the flaw and the batch code.
Use of the following will void warranty:
Nappy sanitisers (Napisan etc.)
Bleach, bleaching products (Oxy 10, vanish etc.)
Washing soda, borax or bicarbonate of Soda.
Limescale removing products (Calgon etc)
Ecover, feedback of poor results, difficult to rinse thoroughly leaving residue and causing issues.
Each order we dispatch is subject to strict quality inspections during the packing process. In the unlikely event that you have received a faulty product, please send us an email at email@example.com and include the following;
Picture of the fault
Batch number (can be found inside the nappy on the tag)
If items are deemed faulty, you will have the option for a replacement to be sent free of charge or a full refund.
We aim to get back to emails within 24 hours Mon-Fri.